Amitie Real Estate recognises the importance of protecting the privacy and rights of individuals in relation to their personal information. This document is our privacy policy and explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth), applicable Queensland real estate law, and other relevant legislation.
What is personal information?
“Personal information” has the meaning given in the Privacy Act 1988 (Cth). Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include your name, address, telephone number, email address, profession or occupation and other identifiers.
What personal information do we collect and hold?
We may collect:
• identifying and contact information (name, mailing or street address, phone number, email);
• age or date of birth;
• occupation, employer or job title;
• transaction, property, tenancy or contract details and any information you provide to us when procuring or enquiring about our services;
• complaint details, feedback and any other information you provide to us directly (including through our website, by telephone, email or in person) or indirectly (for example via our representatives);
• information collected through surveys, marketing registries, or our service centre.
Identity Verification
As part of providing our services, we may collect and use identity information to verify the identity of individuals. This may include information such as your name, date of birth, and details from identity documents such as a driver licence or passport. We collect this information for the purpose of confirming your identity in connection with a property transaction, and to meet our obligations under applicable legislation. This information will only be used and disclosed for identity verification purposes and related functions, and will be handled in accordance with the Australian Privacy Principles.
How do we collect your personal information?
We generally collect personal information directly from you, but may also collect from:
• your use of our website, email, phone or in-person interactions;
• application forms, property inspections, tenancy or sales transactions, and marketing or promotional entries;
• third parties such as referees, finance providers, law enforcement or government agencies, credit reporting bodies, your representatives (e.g. lawyers, accountants), employers, and publicly available sources;
Cookies and online tracking.
When you access our website we may place cookies or similar technologies on your device to recognise your device, remember preferences, measure traffic and analyse usage patterns. Cookies do not themselves collect personal information, but may be used in combination with other data. You can disable cookies in your browser settings, although some site features may not function correctly.
We may also log information about visits to our website (pages visited, time/date, device IP address) for site administration, analytics and improvement purposes.
What if you do not provide personal information?
If you do not provide requested personal information, we may be unable to:
• provide or properly administer the services, properties or products requested;
• notify you of property opportunities, promotions or important service updates;
• tailor our services or website content to you.
Purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes including:
• providing real estate services (sales, property management, leasing, valuations, inspections) and customer support;
• responding to enquiries and providing information or advice about properties, services and promotions;
• assessing and administering transactions, applications and contracts;
• operating and improving our website, systems and business functions;
• recruitment, training, quality control, market research, surveys and direct marketing (subject to applicable laws);
• sharing information with our, agents, contractors and service providers where required for business operations;
• handling complaints and disputes; and
• meeting legal and regulatory obligations under Queensland real estate laws and other applicable legislation.
To whom may we disclose your information?
We may disclose personal information to:
• our employees, contractors, agents, related bodies.
• third party service providers such as IT, data storage/hosting (including cloud providers), property listing platforms, payment processors, insurers, mailing houses, couriers, legal and financial advisors, debt recovery agents, and valuation or inspection providers;
• government, regulatory and law enforcement bodies where required or authorised by law; and
• any third party where you have consented to the disclosure.
We may combine or share information with these related bodies (within Australia) for operational and marketing purposes.
Direct marketing
We may send direct marketing communications (including by mail, email and SMS) about services, properties and offers we consider may interest you, consistent with the Spam Act 2003 (Cth) and other applicable marketing laws. We may also provide your details to our related entities for direct marketing purposes where permitted.
You may indicate preferred communication methods and may opt out of marketing at any time by contacting us or by using the opt-out facility included with marketing communications.
Accessing and correcting your personal information
You may request access to or correction of personal information we hold about you by contacting us (see details on our website). Where access is permitted, we will provide access in a reasonable form (for example by email or post). We may charge a reasonable fee to cover administrative costs in providing access and will inform you of any fee in advance. We will not charge for making a request or for correcting your information.
Occasionally we may refuse access (for example where providing access would unreasonably impact the privacy of others, compromise an investigation, or breach confidentiality). If we refuse, we will provide written reasons.
Disclosure overseas
We may disclose personal information to overseas recipients, including third party service providers (such as data hosting providers). By continuing to use our services you consent to such disclosures. We take reasonable steps to ensure overseas recipients handle personal information consistently with the Australian Privacy Principles.
Security
We hold personal information in electronic and hard copy form and take reasonable measures to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Security measures include encryption, access controls, email filtering, monitoring, vulnerability scanning, physical security and regular audits. However, no internet transmission is completely secure; information transmitted online is at your own risk.
Links to other websites
Our website may contain links to third party sites. We do not control and are not responsible for the privacy practices or content of those sites. We recommend you read the privacy policies of any site you visit.
Contact, complaints and privacy officer
If you have questions about this privacy policy, wish to access or correct your personal information, or wish to make a complaint about our handling of your personal information, please use the contact details on our website or contact our Privacy Officer at:
Privacy Officer
Amitie Real Estate
PO Box 784 North Lakes, QLD. 4509
Email: natalie@amitierealestate.com.au
We will acknowledge your query or complaint within a reasonable time and aim to resolve it promptly and appropriately.
Changes to this policy
We may update this privacy policy from time to time. Updated versions will be posted on our website. This policy was last updated on 25th May 2026.